Return & Refund Policy

We totally understand that sometimes things don’t go as planned — and we’re here to help! Our goal is to make the refund and return process as easy and stress-free as possible. Please take a moment to review how we handle different situations.

Damaged, Incorrect, or Lost Items

If your order arrives damaged, incorrect, or doesn’t show up at all, don’t worry — we’ve got you covered!
We can offer you a refund or send a replacement, and there’s no need to return the item.
To help us process your claim quickly, please provide photo or video evidence of the issue.

Change of Mind / Unwanted Items

If your item arrives in perfect condition but you’ve simply changed your mind, we’re unfortunately unable to offer a full refund due to the high shipping costs involved.
However, you’re welcome to have the item returned to your own address if you’d like to keep or resell it.

Returning Items

We’re happy to accept returns as long as these conditions are met:

  1. Return Window: Items can be returned within 14 days of receiving your order. Sadly, we can’t accept returns after this period.

  2. Shipping Responsibility: Customers are responsible for the return shipping and customs clearance.

    • Please make sure not to use a shipping method that requires recipient-side customs clearance, as our warehouse can’t receive such packages.

Return Policy
1. The package that has already been shipped or is in transit cannot be refunded.

2. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or incorrect, and the consumer is not required to bear the shipping costs for this reason.

3. Returned items must be in their unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed or altered in any way.

4. We ask that you wear underwear for the first fitting of your purchase.

5. Please check your return before sending it out. We are not responsible for returning non-clothing items.

6. Items with disposable tags cannot be returned.

7. We do not accept returns sent back without a proper return request.

8. We do not offer Freight To Collect (FTC) service for the packages returned to us. The return is at your own expense.

9. Please note that product mismatch due to incorrect size selection or failure to contact us to change the information before the package is sent can not be considered as a product quality problem and is the responsibility of the customer. We can offer free size exchange, but customers need to pay the shipping cost to return the original product. After receiving and checking the original product, we will ship the product in the new size. If you are not sure about the size choice, you can send an email or private message to contact us for help.

10. Please note that the customer is responsible for any lost or returned package due to incomplete or incorrect information provided when placing the order and without contacting prior to delivery.

11. Please note that responsibility for shipping passes to the carrier once the package clears customs of the country of origin. If the package is lost in this period, please contact the carrier for your inquiry and claim.

12. If the product itself has quality problems, please contact our customer service in time. We will resend you a new product for free after verifying your order details and product breakage.

13. If the package is damaged or the product quantity received does not match the actual purchase quantity. You must contact customer service as soon as possible and provide relevant evidence. More than 2 weeks after receipt, you will be responsible for the consequences.

Note: The original shipping fee and shipping guarantee are non-refundable. If the reason for the return is not due to quality problems of the products or our mistakes, you will be responsible for the cost of shipping cost.

 

Return address
Please contact our customer service at @amelieandmae@gmail.com. You will receive a reply with the return address within 1-2 business days.

Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.